ParaCrux

Available Deeper · 4 min

Cancel, or ask for a refund

Stop the next renewal from My account, know what keeps working until the end date, and how refunds and AI credit are handled.

Video in production

Until it is ready, this is the running order. Each step is also written out below, and you can try it in the simulator.

  1. Cancel

    My account; Billing & cancellation; Paddle's page; cancel.

  2. End date

    The scheduled-cancel notice; seats stay available until then.

  3. Afterwards

    Licensing says no active product access; existing work still opens and saves.

  4. Refunds and credit

    Paddle receipt and buyer support; what happens to included and purchased credit.

You need

  • Your My account sign-in
  • Your Paddle receipt, if you want a refund

You'll come away with

  • Stop the next renewal
  • Know what works until the end date, and after it
  • Ask for a refund in the right place
  • Know what happens to AI credit

Step by step

  1. Cancelling and refunds are separate

    Cancelling stops the next renewal. It does not refund the rest of the period you have paid for. A refund is a separate request to Paddle, who take payments for us as merchant of record.

  2. Stop the next renewal

    Sign in to My account and choose Billing & cancellation. It opens Paddle's page for your subscription, where you cancel. The management link on your Paddle receipt goes to the same place. Do it before the renewal date to stop that payment. The desktop app has no cancel button.

  3. Check the end date

    Back in My account, the subscription shows the date it is scheduled to cancel. Your seats keep working until then, and so does your included AI credit.

  4. After the end date

    Licensing in the app says there is no active product access. You can still open, inspect and save your existing work, and the Files preview stays free. An offline checkout never runs past the end date. Keep your own copies of your work.

  5. Asking for a refund

    Use Paddle's buyer support or the help link on your receipt, and give the transaction reference. Our support can help you find the transaction or sort out a product problem. There is no blanket no-refunds rule: Paddle's Refund Policy and your statutory rights apply. A refund that reverses the payment for your licence can end it.

  6. Your AI credit

    The £5 included each month comes with a paid seat, so it stops when the subscription ends. Credit packs you bought are not removed by cancelling, but need an active subscription to use. If a pack is refunded, its credit is removed; if some was already spent, AI spending pauses until support settles the balance. Your card is not silently charged to cover it.

Try it here.

The My account and Licensing text is the website's and the app's own. The dates are examples, and Paddle's page is shown only in outline because its wording is Paddle's.

My account, then the desktop app simulated · step 1 of 5

  1. My account · Subscription

    Button
    Billing & cancellation ↗
    Opens
    Paddle's page for this subscription

    Runs the product's own code

What it won't do

  • Cancelling does not refund the unused part of the current period on its own.
  • Refunds are decided by Paddle under its Refund Policy and the law; this lesson does not promise one.
  • Credit packs are account-bound service credit, not money, and cannot be used without an active subscription.
  • Nobody can cancel for you from the desktop app; it happens in My account or through your Paddle receipt.

If you see a message

Covers: Cancel and refunds. See the full index