We’re here to help

Product & billing support.

Open a support request

Signed-in customers can open and follow support requests from Support in your dashboard, or in the desktop app from Crux Plus → Get help (also reachable from Settings → Help & support). This works with or without an active subscription, including for activation and billing questions. You get a ticket reference straight away. An AI agent you authorise can open and follow requests for you through the agent API. An assistant may prepare answers; automated replies are labelled and you can always ask for a person. If Support does not appear in your dashboard or app yet, email support@paracrux.com while we roll it out.

Product, compatibility and privacy

You can also contact CueCrux Limited at support@paracrux.com. Include your SOLIDWORKS version and a short description of the task or issue. Do not send passwords, activation codes or confidential model files unless we have arranged an appropriate support channel.

Payments and subscriptions

Use Billing & cancellation in your dashboard to manage your subscription. Paddle handles payment-related enquiries and refunds at paddle.net. Have your receipt or transaction reference ready.

Company information

CueCrux Limited · Registered in England and Wales · Company number 16885471.
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.